Database Systems Corp. (DSC) is a recognized leader in providing custom IVR services and phone system.

Interactive voice response (IVR) is a technology that automatically answers incoming calls using computer telephony integration (CTI).

An IVR answers the inbound call by playing a greeting message and presenting the caller with a menu of options. Calls can be processed completely by the computer phone system or can be intelligently routed to call center agents.

Organizations use interactive voice response technology to provide customers with fast and efficient services while reducing the cost of providing information. Callers can use an IVR to obtain information or to process transactions 24 hours a day, 7 days a week.

Interactive voice response solutions and services include the following:

• IVR Design - Complete system design and integration service
• IVR Programming - Create custom IVR applications
• IVR Outsourcing - Provide IVR hosting services

"The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world." Researchers at Johns Hopkins University utilize our IVR hosting services and interactive voice response data center to manage automated surveys of student volunteers. Johns Hopkins is collecting behavioral information over an extended period of time for long term health care research.

Database Systems Corp. provides a wide array of Interactive Voice Response applications for clients located in the U.S. and Canada. The following are some of these applications broken down into categories.

Business Management Services Employee Management Service Store Locator Phone Service HRD Phone Services Employee Testing By Phone Virtual Secretary Bill Payment Services Voice Over Talent Automated Phone Directory Professional Phone Services Legal Phone Services Medical Phone Services Testing and Interviewing Phone Surveys Conducting Tests By Phone Surveys Over The Phone Telephone Interviews (CATI) Clinical IVR Surveys Telephone Survey Customer Satisfaction Survey

Customer Services By Phone Help Desk Solutions Self Service IVR Virtual Help Desk Personal Phone Services Phone Coaching Services Money Transfer IVR Community Phone Services Transportation Phone Services Information Phone Services Utility Phone Services IVR Registration Services I'm Ok Senior Calls Emergency Management IVR Business Application Services Real Estate Phone Services Financial Phone Services TPV Third Party Verification Security Guard Monitor

Contact Us Today to learn more about our interactive voice response systems and software including development and IVR outsourcing services.